At Dash Hydrate HQ, we prioritize the safety and security of our customers' orders. We understand the importance of protecting your purchases from potential damage, loss, or theft during the shipping process. That's why we've introduced our comprehensive accident prevention program to provide you with peace of mind and ensure a seamless shopping experience.

Insurance Shipping Coverage offers coverage against accidental damage, loss, and theft for all eligible orders. This protection is designed to safeguard your purchases and ensure that you receive them in the best possible condition.
Eligibility for Insurance Shipping Coverage: All eligible orders are automatically enrolled in the insurance program. Eligibility is determined based on the purchase of insurance shipping coverage. Most orders, except for exclusions mentioned below, are eligible for insurance shipping coverage.
Exclusions from Insurance Shipping Coverage: The following situations are not covered under the Insurance Shipping Coverage program:
- Damage, loss, or theft caused by customer negligence or misconduct.
- Damage caused during unpackaging, assembly, or installation of the product.
- Damage, loss, or theft resulting from acts of nature, including but not limited to floods, earthquakes, or other natural disasters.
- Loss or damage due to a delay in delivery.
- Claim filed 7 days after the scheduled delivery date.
- Wrong shipping address provided.
Filing a Claim: If you believe your order has been subject to accidental damage, loss, or theft, you can file a claim by reaching out to us at info@dashhydrate.com within 7 days of the delivery date. Provide all necessary information and documentation, such as images and descriptions of the issue, to expedite the claims process.
Claims Processing and Resolution: We will carefully review your submission and determine the appropriate course of action based on the provided information. We aim to resolve all claims promptly and will keep you informed throughout the process. If the customer is filing an order issue the same day that the package was marked as delivered, at our discretion, Dash Hydrate HQ may ask you to wait 5 days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.
- If eligible, we may issue one of the following; replacement, store credit, or refund for the value of the damaged, lost, or stolen item.
Contact Information: For any questions, concerns, or to file a claim, please contact our customer support team via:
- Email: info@dashhydrate.com

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