Frequently Asked Questions

How can we help?

Information about Electrolytes

What are electrolytes?

Electrolytes are minerals that help your body function properly. They play a role in fluid balance, muscle contractions, nerve impulses, and more.

Who needs electrolyte drinks?

Electrolyte drinks can be beneficial for anyone who sweats a lot, such as athletes, people who work in hot environments, or those recovering from certain illnesses. Always consult your doctor first.

Can't I just drink water?

Water is essential for hydration, but electrolytes help your body absorb and retain water more effectively. In some cases, water alone may not be enough to replenish lost electrolytes.

About Our Electrolyte Drink Mix

What electrolytes are in your drink mix?

Our drink mix contains a balanced blend of electrolytes, including sodium, potassium, and magnesium. We’ve also added vitamins C and B12 to give your health and energy an extra boost.

What flavors do you offer?

We offer Blue Raspberry, Strawberry, and Italian Lemon Ice flavors to suit your taste preferences.

How much sugar is in your drink mix?

None! Our drink mixes do not contain any sugar. We use natural sweeteners in all of our mixes.

How do I use your drink mix?
  • Simply mix one packet well with 16-20 oz of water to get to your desired taste. 
Is it safe to drink your mix every day?

For most healthy adults, it's safe to consume our drink mix multiple times daily, especially if you're active or sweating a lot. However, if you have any underlying health conditions, consult your doctor before using our product.

When should I drink your electrolyte drink mix?

You can drink our mix before, during, or after exercise, or whenever you feel dehydrated. It can also be helpful for hangovers or illness recovery.

Wholesale & Discounts

Do you offer Wholesale discounts?

Yes! We offer discounts up to 30% for bulk orders. Check out our Wholesale page for more info.

Do you offer Military and First Responder discounts?

Yes, we offer up to 15% discounts through GovX for Military, Veterans, and First Responders. Learn more: Military & First Responder Discounts

Do you offer other discounts?

Yes, we offer 12% discounts on our drink mixes when you subscribe for monthly product deliveries. You can change or cancel your subscription at any time.

Shipping, Returns & Exchanges

Do you offer free shipping?

Yes! Free shipping is available for orders of $40 or more.

How long does shipping typically take?

Economy shipping usually takes 5-8 business days within the contiguous US. Standard shipping options may be available for an additional cost.

How do I return my order?
  • Please contact within 30 days of delivery to initiate the return process. Kindly note that returns and refunds can only be processed for orders placed through Please be aware that samples are not eligible for return.
How long after I return my order will I receive a refund?

The refund will be processed upon receipt of the return at our warehouse. Please allow up to 7 business days for the refund to reflect on the original payment method.

How long do I have to return an order?

You can initiate the return process within 30 days of delivery.

What orders are ineligible for return?

Samples, Samplers, merchandise, bundles, and any orders exceeding $300 are considered final sale and are ineligible for return.

Can I return my order if I purchased from somewhere else other than

Unfortunately, we are unable to accept return orders from retail locations or other online marketplaces such as Amazon.

What happens when my return is being reviewed?

A DASH Hydrate team member will review the return request within 3 business days. If your return is accepted, you will receive a return shipping label. Otherwise, a team member will reach out to inform you if your return request is rejected.

Why would a return be rejected?

A return may be rejected if the return process starts after the 30 days of delivery, the product is ineligible, there is evidence of return abuse, the order exceeded $300, or at the discretion of DASH Hydrate.

Get in touch

Have questions about your order, or a general enquiry?